FAQs

Everything you need to know about the SUPERHERO SCRAMBLE!

We find that the answers to 96% of all the race adventure questions we get asked are already here in our FAQ section. So go ahead and snoop around. Save yourself some time and go through the FAQs below before giving us a shout.

Note: When registering, if experiencing issues, be sure to use Mozilla Firefox or Google Chrome as your internet browser instead of Internet Explorer and make sure that your browser is enabled for cookies. Please contact Active’s Customer Service at (877) 228-4881 or support@active.com if problems persist.

 

WHAT EXACTLY IS THE SUPERHERO SCRAMBLE?

It’s Not Just A Race, It’s A Race Adventure! The SUPERHERO SCRAMBLE is a race like no other, with wicked terrain, Bad Ass obstacles, major water crossings and our SUPER SLIME! To find out details about the next SCRAMBLE in your area, Click Here.

IS THE SUPERHERO SCRAMBLE SAFE?

There’s certainly risk involved when participating in the SUPERHERO SCRAMBLE as with any outdoor obstacle running event, but we take every precaution possible to get you to the finish line safely. There will be paramedics, lifeguards, and safety personnel on site in case of an emergency. You enter the SUPERHERO SCRAMBLE at your own risk.

IS THE SCRAMBLE GAMBLE™ COMPETITIVE WAVE FOR REAL?

Yes! The SCRAMBLE GABMLE™ will test athletes and make them put their money where their fitness is. All eyes will be on you as you compete for prizes and bragging rights! The TOP 10 Male and Female participants in this Wave will win! Click Here for more information.

WHAT DO WE GET?

Aside from the A$$ kicking and SUPER SLIME in your droors, each participant will receive:

  • Event T-Shirt
  • FREE HD Digital Photos*
  • SUPERHERO SCRAMBLE Racing Bib
  • Finishing Medal
  • Beer**
  • EVENT ACCESS PASS
  • Live Music
  • Water during course (depending on race distance)

Additional beer, clothing, merchandise, and food items will be available for purchase on race day. We try our best to include vegetarian and gluten-free food/beverage options. Unfortunately, we cannot guarantee that they will be available at every venue.

*Each participant will get FREE pictures of them dominating the obstacle course. That’s right, FREE high-res digital downloads!
**One beer is included for each participant who is of legal age to consume alcohol. Be responsible – do not drink and drive.

ARE YOU FOR REAL? FREE EVENT PHOTOS!

We sure are! Each participant will be getting FREE… yes FREE pictures of them dominating the obstacle course included as part of their registration. No more low quality screen shots with lame watermarks. No more grainy shots where you can barely make out your facial expression. No more overpriced “Warrior’s Choice” photo packages. That’s right, FREE high-res digital downloads! Post ‘em. Print ‘em. Share ‘em. It’s that easy. Did we mention that it’s FREE!?

CAN WE COMPETE WITH TEAMS?

Everyone competes as an individual in the race. Teams are for fun and camaraderie unless you are competing in the competitive Obstacle Race League. SCRAMBLE with friends to help you get through the obstacles and our SUPER SLIME!

ARE WE ALLOWED TO WEAR CRAZY COSTUMES?

Allowed?? Shoot, we encourage it! The crazier the better, and double points if you SCRAMBLE SUPERHERO style.

WHAT SHOULD I WEAR TO THE SCRAMBLE?

Crazy SUPERHERO costumes are encouraged but not mandatory. Make sure to wear clothes you’re not too attached to because they’re gonna get muddy and slimy for sure. Running shoes with good support are also recommended.

WILL ANY AWARDS BE GIVEN OUT?

You betcha! We will be presenting awards and prizes for the COMPETITIVE/SCRAMBLE GAMBLE™ (Click Here for more information). Winner will be featured on Facebook and in the post-race email. More info about this is in the “REGISTRATION” tab. The Biggest Team
1 free registration to the next event for each member (up to 25) & a Sweet VIP tent.

Best SUPERHERO (Men & Women)
1 free entry to the next event.

Best Dressed Team
1 free entry to the next event.

Best Costume
1 free entry to the next event.

Best SUPER HAWK
1 free entry to the next event.

Most SUPER SPINS
1 free entry to the next event.

Largest SUPER Fund Raiser
1 free entry to the next race adventure event & other SUPER Prizes. Click here for more info.

Top 3 Males & Females (per age category)

  • 13-18
  • 19-29
  • 30-39
  • 40-49
  • 50-59
  • 60+

NOTE:To be eligible for age group awards you must run the 11 Am wave or earlier.

 

Best POV Race Adventure Video
Upload your video of the race adventure event to Youtube or Vimeo and send an email to let us know it’s up. The video with the most views 30 days after the event wins 1 free entry to the next event.

In order for any payments to be made, you must fill out and return to us an IRS W-9 form. All winners will be paid within 180 days of the event.

IF I RUN IN THE SCRAMBLE GAMBLE™, AM I STILL ELIGIBLE FOR AWARDS IN MY AGE BRACKET?

Yes, you sure are still eligible for awards in your age bracket.

IF I RUN IN THE SCRAMBLE GAMBLE™ COMPETITIVE Wave, can I still compete in the Team Racing?

Yes, you can compete in both.

WHAT SORT OF OBSTACLES ARE IN THE COURSE?

Each event is completely different and totally unique. Head over to our Events page, click on the one you wish to participate in, and check out the course map. Not every obstacle in the race adventure is released on the map. Surprises are fun. Sometimes…

WHAT HAPPENS IF YOU DON’T COMPLETE AN OBSTACLE?

We get asked that question a lot. Some races don’t regulate on participants who don’t complete or skip an obstacle. Then again some do, and we are one of them. If you are unsuccessful or unable to do an obstacle, you’re going to have to do a combination of SUPER SPINS & Burpees! What’s that you ask? Head over here to find out. The number of SUPER SPINS & Burpees depends on the difficulty of the obstacle you fail to complete or choose to skip. We provide the stick; you provide the forehead and the ground will always be there. If you haven’t done this combination before, let’s just say you’ll be going nowhere fast…

I AM NOT IN GREAT SHAPE, CAN I STILL RACE?

Sure! This race adventure event is for the biggest couch potato to the most extreme of athletes. All fitness levels can participate. Come on down, get your SUPERHERO on, and support our cause!

WHAT DO I DO TO TRAIN FOR THE SUPERHERO SCRAMBLE?

Unless you have SUPER Powers, you can train by running and doing push-ups and pull-ups. Most people find that joining a local gym or CrossFit™ is helpful to train for the race adventure. Want more info? Head on over to traintorace.com for helpful videos and workouts.

WHERE IS THE NEXT EVENT BEING HELD?

Events take place throughout the year. For the latest race adventure events, simply check our Events page for info!

WHAT IS THE EASIEST WAY TO REGISTER FOR THE NEXT EVENT?

Oh man, it’s so easy. Just click here and select the race adventure event you want to run in, then click the Register Now link. That will take you to our partner site where you can complete the secure transaction and get your SUPERHERO on!

I’M HAVING TROUBLE REGISTERING FOR THE SCRAMBLE. WHAT DO I DO?

You can visit our Trouble Shooting page to try and fix the problem yourself. If that doesn’t work, call our registration company Active.com and they will help you out: (877) 228-4881 or Active.com.

SO I WANT TO DO 2 RACES ON THE SAME DAY. CAN I GET A DISCOUNT?

You sure can. Show everyone how bad ass you are and do 2 . . . maybe 1 during the day and 1 at night. Or maybe you want to compete in the COMPETITIVE/SCRAMBLE GAMBLE™ Wave and run with your friends. Whatever the case may be, we’ve got you covered. Once you’ve signed up for one race adventure wave, email us and we will send a special code that will let you sign up for your 2nd race.

WHO IS CONSIDERED A REAL LIFE SUPERHERO?

Police, Firefighters, Members of the Armed Forces, and Veterans. Although many other professions could be included, those brave men and women put their lives on the line every day so we can enjoy our freedom. The Real Life SUPERHERO discount is strictly for the SUPERHEROES themselves. Sorry, but spouses, children, other relatives, and neighbors don’t qualify.

HELP! I SIGNED UP AS A REAL LIFE SUPERHERO BY ACCIDENT.

No worries, if you were a robot we would be, but, hey, you’re only human. Send us an email at registration@superheroscramble.com and explain what happened and we’ll help fix your boo-boo.

WHAT’S THIS REFER 3 SCRAMBLE FOR FREE THING I’VE BEEN HEARING ABOUT?

It’s easy, refer 3 scramble for FREE. Get three friends to sign up for the race adventure (make sure they put the EXACT e-mail address you signed up with in the referred by box when signing up) and you will SCRAMBLE for FREE*, minus the processing fee, insurance, and $30 for the gamble (if you signed up for it). All rebates will be processed within 60 days following the event.

Rebates must be redeemed by each individual and will be applied to the method of payment for that specific registration (I.e. whatever credit card you used to sign up). See the next question below for more info.

*NOTE: Any referral that comes from someone who a purchased their registration through deal site (Groupon, LivingSocial, Schwaggle or other similar sites), or that registered for the SUPER KIDS Race or an Event Access Pass, will not qualify for our Refer 3 program and will not be reimbursed for their registration.

HOW DO I GET MY REFER 3 REBATE?

In order for you to receive a rebate for our Refer 3 SCRAMBLE for FREE race adventure program, you must follow the directions below:

  • Make sure you let the people you are referring know to enter your email address with the EXACT one you signed up with
  • Participants will have 30 days to redeem their rebate after a race adventure event.
  • Redeem your Refer 3 rebate here. (A link to this page is emailed to all SUPERHEROES in the post event email.)
  • Find the event that you registered for in the drop down menu. Fill in the information exactly how it was entered during registration.
  • After submitting your request for the Refer 3 rebate, it will take up to 60 days for your rebate to show on your credit card.

If you have not received the rebate within 60 days of submitting the form, please contact us here.

Rebates will be applied to the method of payment for that specific registration (I.e. whatever credit card you used to sign up).

I PURCHASED A REGISTRATION THROUGH A DEAL SITE. HOW DO I SIGN UP?

If you purchased an entry from a deal site (Living Social, Groupon, etc.) follow the instructions below:

  • Go here – http://superheroscramble.com/event-locations
  • Choose your location on the map or list.
  • Click ‘PARTICIPANTS REGISTER HERE’ Button
  • Choose your appropriate wave time (depending on which category you
    purchased the voucher for (day wave, night wave, or SCRAMBLE GAMBLE).

 


  • At the point of the registration process where you are asked to
    review your cart, you will enter the voucher code from your redeemed
    deal in the ‘coupon code’ box.

 

Note: Do not choose ‘Other – Fundraising only’ option. This option is
ONLY for those who have already registered and want to register for
fundraising. If the wave time you are trying to register for is full and you are
trying to join a team, register for any open wave time, then email us with your team name and wave time and we will transfer you so you can run with your team.

I SIGNED UP THROUGH A DEAL SITE. CAN I STILL REFER 3 AND SCRAMBLE FOR FREE?

If you purchased a race adventure registration through a deal site like Groupon, Living Social, or Schwaggle you are NOT eligible for our refer 3 program or any other discounts. You will also not count as someone else’s referral when signed up through a deal site.

WHAT HAPPENS IF MY FRIEND FORGOT TO PUT MY EMAIL IN THE REFERRAL BOX?

Once your registration is complete, no modifications can be made.

WHAT HAPPENS IF I SIGNED UP AS A REAL LIFE SUPERHERO BUT FORGET MY ID?

Because we offer our Real Life SUPERHEROES a special race adventure rate to show our appreciation for all they do, proper ID must be shown when you pick-up your packet. So please remember to bring those IDs. In some cases we will ask you to prove you are not an impostor, and if you are unable to prove otherwise you may be asked to pony up additional $$ in order to get your packet. We gotta keep it fair.

WHAT IS YOUR REFUND POLICY?

There are no refunds under any circumstances. Each registration is only good for the event for which you registered. You can, however, transfer it to another person. See below.

CAN I TRANSFER MY REGISTRATION?

Yes, you may transfer your registration to another person. Each registration is only good for the event for which you registered. Only the current registration holder may transfer his or her registration to another SUPERHERO. Transfers can be made up to 15 days prior to the event you are registered for.

To transfer your registration, locate your confirmation email and click on “Transfer to another person.” Enter the new registrant’s email address. The new person receives an email with instructions about what to do. If you are unable to find your confirmation email, log in to https://myevents.active.com where the same options are available. You can contact Active.com support at (877) 228-4881 or email them at support@active.com if you experience any issues with transferring your registration.

Transfers can also be made on race day for $20 cash. We need a copy of the original registrant’s ID in order to make the transfer.

CAN I CHANGE MY WAVE TIME AFTER I’VE REGISTERED?

You sure can! You can change your wave time to any wave that is still open. You have until 15 days prior to registration closing, and you will be charged $15. Once registration closes, NO changes can be made. Email us if you want to change your wave time.

HOW DO I JOIN OR CREATE A TEAM?

If you’re trying to create a team, begin the registration process and then when asked, please pick a start time and proceed to the next page. Under “Team Information” select “Create a team.” You will then be able to choose a team name and setup a password for your team. You can use your “Team Center” to send out an email to your friends, family, and co-workers to join the team you have created. They will receive an email with a unique link to join your team.

To access your Team Center just head over to http://myevents.active.com. If potential team members want to join your team without the unique link, they must know your team name and password in the event you made it private. This will ensure that you are all on the same team.

If you are wanting to join a team that has already been created, go to the event page and hit the Register now button in the top right. Select your start time, and on the next page click “Join a Team” and search for your team.

You will then be prompted for the password (if the team is private) and can register with your team. Be part of a team to help you and others get through the event. Click HERE for our Events page to get registered!

CAN I MANAGE MY TEAM ONCE WE’RE ALL SIGNED UP?

Team captains can actually manage their team online.  To do so, the captain simply needs to go to http://myevents.active.com and log in using their Active login. They should then see a button that says “Manage my team”. By clicking this, they will be brought to the team center where they can invite team members, email team members, and view current team members.

THE WAVE MY TEAM IS RUNNING IN IS SOLD OUT. CAN I STILL RUN WITH THEM?

Yes. Have everyone who wants to be on the race adventure team register for an open wave, and then email us with the full names of everyone who wants to moved and we’ll hook you up.

WHAT’S THE LAST DAY WE CAN REGISTER FOR AN EVENT?

We close registration 5 days before all of our events. In some cases, we do provide walk-up registrations the day of the event. Email us or check our Facebook page after registration has been closed to find out if walk-up registration will be available.

WHY HAVE I NOT RECEIVED A CONFIRMATION EMAIL?

You can now resend your confirmation email to yourself! Go to http://myevents.active.com and log in, find the event you would like to resend the confirmation for, and follow the directions.

If you still do not receive a confirmation, email or contact Active.com Customer Service: (877) 228-4881 or support@active.com. They will help get your confirmation to you.

IS THERE AN AGE REQUIREMENT TO PARTICIPATE IN THE SUPERHERO SCRAMBLE?

SUPERHERO SCRAMBLE race adventure is only open to participants 14 years old and older. We do feature a SUPER Kids race adventure at most of our events. For participants under 18 years old on race day, a parent or guardian must be present on race day at packet pick-up to sign a waiver and a release. There is no age limit for our SUPER Kids Race. Parents are encouraged to run with their kids!

WHAT IS THE INSURANCE CONTRIBUTION.?

It is a contribution from each participant to help cover the high insurance cost of putting on events of this extreme nature.

WHAT CHARITY DOES THE SUPERHERO SCRAMBLE SUPPORT?

Click Here to learn more about the amazing charities we help with our SUPER powers!

WHAT IF I WANT TO DONATE OR RAISE MONEY ON MY OWN?

We love our SUPER donors! Once you register for an event and select that you want to fundraise, you are able to start immediately. You will have your own personal or team link to send to everyone you know to raise $$$ to help our Real Life SUPERHEROES!

DO YOU GIVE AWARDS TO THE TOP DONORS OR TEAM DONORS?

We sure do! We started SUPERHERO SCRAMBLE so we could give back in a huge way! We appreciate all of our SUPER Donors! Visit the event page you are planning to attend for more details on awards.

*Please note, fundraising prizes may vary from event to event.

HOW DOES THE TEAM AND INDIVIDUAL FUND RAISING WORK?

You can also help our Real Life SUPERHEROES by fundraising. Teams, individuals, and third parties can all participate. Awards will be given out for the largest team and individual donors. Together we can make a difference!
Share the link you received in your confirmation email with others to help these charities and your team raise as much as we can.

WILL THERE BE PHOTOGRAPHERS TAKING PICTURES AT THE EVENT?

There sure will be! We will have professional photographers posted throughout the course capturing all the fun and excitement. Whats even better is that each participant will be getting FREE… yes FREE pictures of them dominating the course. That’s right, FREE high-res digital downloads! Did we mention that it’s FREE!?

WILL WATER BE AVAILABLE THROUGHOUT THE COURSE?

Of course! There will be water stations posted throughout the race adventure course to keep you hydrated on your journey. After all, you have a party to get to. Water and other hydrating liquids will also be waiting for you at the finish line!

WILL SHOWERS BE AVAILABLE AFTER THE SCRAMBLE?

There will be a SUPERHERO Shower Station for rinsing off after the race adventure. If being outside and getting dirty isn’t your thing, we hear the mall is nice this time of year.

MUD. BEER. MUSIC. SLIME. What more do you need? We will be posting some more stuff here soon. If you have a question or 3 about what to expect on the day of the SUPERHERO SCRAMBLE race adventure, drop us a line.

COMING Soon We will be posting some stuff about results, photos, and other really useful info here soon. Until then, if you have a question, drop us a line.
COMING SOON
Have some crazy question about race adventures not found here? Drop us a line and we’ll get back to you, no matter what it might be about.

 

HAVE A QUESTION WE DIDN’T COVER?

NO PROBLEM! Simply fill out the form below and we will get back to you with SUPER speed!

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NOTE: SUPERHERO SCRAMBLE reserves the right to modify or change it’s venues, dates, register company, timing company, start times, prizes, courses, fees, number/size/type of waves, results algorithms, merchandise, and any other event details, website content or policies it sees fit as needed with no prior advanced notice. You agree to these terms upon registering for an event or using this website. We update our website daily so this is generally your best source for the most current and up to date information. Check back often as it is not uncommon your races event page will get updated more current information than seen when you registered as the race gets closer.