TROUBLE SHOOTING

If you’re here, that means your computer is about 15 seconds away from being thrown out the window or getting punched in the face. Please don’t. We’ve got the SUPERHERO SCRAMBLE trouble shooting guide to help save your precious computer from disaster. The following steps solve the majority of registration issues:

TRY A DIFFERENT INTERNET BROWSER

Using a different internet browser is the quickest trick to fixing any issues when using the SUPERHERO SCRAMBLE website. Browsers like Internet Explorer and Safari can still access the site, but we strongly recommend using Mozilla Firefox or Google Chrome to avoid any problems. These browsers configure best with our website and will allow you to register, transfer and easily resend your confirmation email.

To download Google Chrome, click here.
To download Mozilla Firefox, click here.

REFRESH YOUR BROWSER

This is another quick trick that can help fix minor issues.

For PCs, click CTRL + R to refresh your page.
For MACs, click ⌘ Cmd + R to refresh your page.

CLEAR YOUR BROWSING HISTORY

If quick steps like one and two do not work, clearing your browser history, specifically your cache, will likely solve the problem. Simply, follow the easy steps below.

In Google Chrome:
1. Click the tool icon in your toolbar in the top right-hand corner
2. Scroll down to “History”
3. Select “Clear Browsing History”
4. Check the boxes:
“Clear Browsing History”
“Clear the Cache”
“Clear Saved Autofill Form Data”
5. Select “Clear Data”
6. Close out of the entire Google Chrome browser (important)
7. Log back onto the SUPERHERO SCRAMBLE website

For further instructions, visit Google Chrome’s Help Page.

In Mozilla Firefox:
1. Click the orange Firefox drop down menu in the top left hand corner
2. Select “History”
3. Then select “Clear Recent History…”
4. In the drop down, select:
“Browsing & Download History”
“Cookies”
“Cache”
“Active Logins”
5. Select “Clear Now”
6. Close out of the entire Mozilla Firefox browser (important)
7. Log back onto the SUPERHERO SCRAMBLE website

For further instructions, visit Mozilla Firefox’s Help Page.

DOWNLOAD THE LATEST INTERNET BROWSER VERSION

In other cases, your internet browser may not be up to date with the latest version. This can cause minor errors with the website, as compatibility is synced with the latest software. Downloading the latest version will help improve your entire internet experience.

To download the latest Google Chrome version, click here.
To download the latest Mozilla Firefox version, click here.

STILL HAVING PROBLEMS?

Dang! Wait! Don’t do it! We can still help. You can contact us here or by submitting your question below.

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