Returns & Exchanges
Step 1: Download, print & complete the Return/Exchange Form
NOTE: You have 30 days from receipt of an order to return/exchange products purchased at SuperheroScramble.com/shop
For returns, we will issue a full refund for the price of the product, plus any applicable taxes.
Original shipping charges will not be refunded unless there was fulfillment error by SuperheroScramble.com
Step 2: Enclose a copy of the packing slip and the return/exchange form with your item.
If you do not have a copy of the packing slip please contact us at http://www.superheroscramble.com/contact.
Step 3: Send your package addressed to:
700 NE Harbour Ter. #232.
Boca Raton, Fl 33431
Please return your package and Return/Exchange Form via a prepaid, insured, traceable method to ensure a safe and documented delivery.
Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.
Please see the Return/Exchange Policies below before sending out your package.
* Return/Exchange Policies:
1. Worn or damaged merchandise is non-returnable. If the merchandise was damaged during shipment please contact us at http://www.superheroscramble.com/contact
2. Custom merchandise may not be returned unless the item is defective or the order was fulfilled incorrectly.
3. Items purchased on-site at a Superhero Scramble event or at time of registration cannot be returned or exchanged. These sales are final.
PROCESSING & DELIVERY HOURS
We process, ship and deliver packages Monday through Friday. We do not offer delivery or shipping on Saturdays, Sundays or Holidays.
Some items will not ship until a later date as indicated in the product description. Please make note of any products with future ship dates mentioned on the online product posting.
SHIPPING & HANDLING FEES
Shipping and handling fees depend upon the method of delivery selected. All standard delivery orders include a handling fee and applicable shipping charges. When you fill out the online order form and select a method of delivery, our system automatically calculates and displays the shipping charges for your review.
Superhero Scramble will ship P.O. Box orders through USPS First Class. These shipments are not tracked door to door. Please allow 7-10 business days for delivery.
PACKAGING & DELIVERY
Orders are shipped in corrugated boxes or poly-mailers with a UPS or USPS Shipping label on them. There will be a copy of the receipt inside the package with your order. If customers are buying items as gifts, they can request that the receipt not be included in the package.
Any and all packages that are shipped Standard UPS Ground are typically left at the door, porch, or gate at the UPS driver’s discretion. Superhero Scramble does not have any control in the discretion of the UPS driver. Orders placed with a rush status of 3-Day, 2nd Day, or Overnight delivery, require a customer signature in order to be received.
International Shipping & Delivery
All international orders are sent via USPS First Class Mail. When submitting International orders through Superhero Scramble’s website, you are responsible for all import fees, customs, duties & taxes.
Please see estimated shipping & delivery times. Note that estimated shipping & delivery times do not include the time it takes for customs clearance of the destination country.
INTERNATIONAL ORDERS – ABOUT CUSTOMS, DUTIES & TAXES
When ordering Superhero Scramble merchandise, you’re responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are charged once a shipment reaches the recipient’s country. Additional charges for customs clearance must be borne by the recipient; Superhero Scramble has no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.